Refund policy

Return and Refund Policy

Last updated 17 September 2026

This policy applies to handmade press-on nails, reusable false nails, nail accessories, and related products purchased from thecircabeauty.shop. It is in addition to any mandatory rights available under the law of the customer's place of residence.

1 Voluntary return period

You may request a voluntary return or exchange within 15 calendar days after delivery. To start a return or exchange, email support@thecircabeauty.shop with your order number, the item concerned, and the reason for the request. Do not send an item before receiving return instructions.

2 Return condition and hygiene restrictions

Because press-on nails and adhesive products are personal-use beauty items, a voluntary return can be accepted only when the item is unused, unworn, unaltered, free from glue or wear marks, and returned with its original packaging and all included accessories. Where an item is supplied in sealed packaging for genuine health-protection or hygiene reasons, the voluntary return right ends once that seal is broken, except where the item is defective or applicable law requires otherwise.

· Press-on nails that have been worn, tried on using adhesive, filed, cut, shaped, painted, or otherwise altered are not eligible for a change-of-mind return.

· Used or opened adhesive tabs, alcohol preparation pads, and similar single-use or hygiene-sensitive accessories are not eligible for a change-of-mind return. Circa Beauty sets include adhesive tabs and do not include nail glue.

· Personalised, made-to-order, custom-sized, or custom-designed items cannot be returned for change of mind, except where they are defective or applicable law requires otherwise.

· Clearance or final-sale items are not eligible for voluntary change-of-mind returns if this restriction was clearly disclosed before purchase. Statutory rights for defective or misdescribed goods remain unaffected.

3 Defective damaged missing or incorrect items

Please inspect your order promptly after delivery. If an item is broken, defective, materially different from its description, missing, or incorrect, contact us within 7 days after delivery where reasonably possible and include your order number and clear photographs or video. The 7-day reporting request helps us investigate quickly; it does not remove any longer non-excludable statutory right.

After confirming the issue, we will provide an appropriate remedy, which may include replacement, exchange, refund, repair where suitable, or store credit if you agree. Return or replacement shipping costs are the customer's responsibility except where the issue was caused by us or applicable law requires us to bear or reimburse those costs.

4 Return and exchange shipping

You are responsible for the shipping costs of a voluntary return or exchange, including the cost of sending the item back and, for an exchange, the cost of shipping the replacement item. We recommend a tracked service. We are not responsible for a return parcel lost before it reaches the return address. This allocation does not apply where the issue was caused by us or applicable law requires us to bear or reimburse the cost.

5 Refunds

Once the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are sent to the original payment method, normally within 5 to 10 business days. Your bank or payment provider may need additional time to post the credit. The original outbound shipping charge, any expedited-shipping charge, return shipping, and exchange shipping are not refundable for a voluntary return or exchange, except where applicable law requires otherwise.

6 Order cancellation

You may request cancellation before dispatch by contacting support@thecircabeauty.shop. We will try to accommodate the request, but cancellation is not guaranteed once fulfilment or custom production has begun. If an order has already shipped, the applicable return rules will apply.

7 European Economic Area and United Kingdom customers

If you are a consumer in the European Economic Area or the United Kingdom and the applicable distance-selling law gives you a statutory right to withdraw, you may generally notify us within 14 days after receiving the goods and then return them within the applicable legal period. This right arises under consumer law, not data-protection law. Statutory exceptions may apply to personalised or made-to-order goods and to sealed goods that are not suitable for return for genuine health-protection or hygiene reasons once unsealed. We will provide any refund, including any legally required standard-delivery cost, within the time required by applicable law and may withhold reimbursement until we receive the goods or evidence of return where permitted. This section does not reduce any more favourable part of our 15-day voluntary policy.

8 Mandatory consumer rights

Nothing in this policy excludes or limits any guarantee, condition, warranty, remedy, or other consumer right that cannot lawfully be excluded or limited. Goods must correspond with their description and meet applicable statutory standards. If a conflict exists, the mandatory law that applies to you will prevail.

9 Contact

Return and exchange requests must be sent to support@thecircabeauty.shop. Do not send an item to the Hong Kong registered office. Once a return or exchange is approved, we will email the applicable return address in mainland China and the shipping instructions. Returns sent without prior approval may not be accepted. Store operator: RAYORA INTERNATIONAL LIMITED.